FAQ
Ultimo aggiornamento: 29/05/2026
Domande frequenti
Where do you deliver?
We only deliver in Italy.
How much does shipping cost?
Shipping is free for orders equal to or greater than €130. For orders under €130, a flat rate of €16 applies.
How long does it take to process an order?
Orders are processed within 1-3 business days.
How long does delivery take after shipping?
After shipping, estimated delivery takes 3-5 business days.
What is the order cut-off time?
The cut-off time is 6:00 PM (Central European Time, CET).
Which couriers do you use?
We may use Poste Italiane / SDA / BRT / GLS / DHL / UPS / FedEx.
Will I receive tracking?
Yes, when available, tracking information is provided after shipping.
Do prices include taxes?
Yes. Product prices include applicable taxes, and no further taxes are applied at checkout.
What payments do you accept?
We accept Visa and Mastercard.
Can I cancel an order?
You can request cancellation before shipping, but it is not guaranteed and depends on the order status. After shipping, the order cannot be cancelled and must follow the return procedure.
Can I return a product?
Yes, you can request a return within 30 days of delivery.
Who pays for return shipping?
For returns not due to defects, errors, or damage, return shipping is at the customer's expense. For defective, incorrect, or damaged products, the seller handles the case or bears the costs according to the situation.
When is the refund processed?
Approved refunds are processed within 10 business days of approval.
What should I do if I receive a damaged or incorrect product?
Contact us within 48 hours of delivery and send clear photographs of the product, packaging, and the issue encountered.
Is there a restocking fee?
No, we do not apply restocking fees.
Are there non-returnable products?
There are no non-returnable product categories indicated by the store.
Contact Information
Store name: Alfonsiscale
Email: info@alfonsiscale.com
Customer service number: +39 0736 823377
Address: Via Fonteriana, 13 63072 Ripaberarda AP Italy
Opening hours: Monday to Saturday, 9:00 AM to 6:00 PM (CET)